Help Desk
Administrators' Frequently Asked Questions
Managing Topics
- How can I add a PDF to my topic?
- How can I add a hyperlink in the Topic Description?
- How can I add an image to my survey topic?
- How do I preview a topic?
- What time of day do my Topics close after I select the end date?
- How are the topics listed on the home page?
Reports
- What can I access in the Reports section?
- What information is included in the Traffic Report?
- What information is included in the Overview Report?
- What information is included in the Participants Report?
- How do I download all my MindMixer data?
- How do I export reports?
Press Release Templates
- Downtown Plan Press Release Template
- Economic Development Press Release Template
- Education (K - 12) Press Release Template
- General Press Release Template
- Healthcare Plan Press Release Template
- Parks Plan Press Release Template
Question Libraries
- Campus Plan Question Library
- Civic Question Library
- Comprehensive Plan Question Library
- Corridor Plan Question Library
- County Plan Question Library
- Downtown Plan Question Library
Best Practices
Managing your pages
- How can I add information to the About page?
- What is the About page?
- How do I change or add a marquee background image to my site?
- Am I able to adjust the point values in the Rewards Store?
- How do I set-up a reward?
- Does the order in which my rewards are listed matter?
Social media capabilities
Sign up
Managing your media
- Why won't the picture file uploaded display?
- When I set the launch date, what time does the site go live?
- What is the Location Settings tab and how do I change my settings?
- How do I set my site name and profile image?
- How do I set or change my site's launch date?
- Can we change the photo dimensions and display?
Administrative Notifications
- Can we customize the emails that go out to participants when we delete their contributions?
- What is the difference between "non-member" and "no account" email alerts when inviting people to a group?
- Will I be notified when a comment is flagged as inappropriate?
- Will I get a notification when a new idea is posted?
- Are the site Listeners notified when a new idea is posted?
- Why aren’t Administrators receiving invitations to join our site?
General Administrative Frequently Asked Questions
- How does the star or rating system work?
- How do I change the language for my site?
- How do I add an announcement on the home page?
- How do I send an email to site participants?
- How can I change the URL for my MindMixer site?
- What automatic emails are sent to site participants?
Administrator Accessibility
- Why can't I see a participant's email address?
- What are the differences between a site administrator, client administrator and an analyst?
- What is the character limit for site messages and invitations?
- Why are some participants I’ve invited to join our MindMixer site not receiving their invitations?
- Why can’t administrators visit all participants’ profiles?
- Why are unpublished topics visible on the administrative side of my MindMixer site?
Participants' Frequently Asked Questions
Site Management
Logging in / Account Settings
- Where do I edit my account settings?
- How will the information I provide be used?
- How do I create an account?
- How do I register for different sites?
- Why do I have to provide my birth year to create an account?
- How do I unsubscribe from the weekly emails?
Password Help
Reward System
Sharing My Mindmixer Activity
My Comments / Ideas
- How do I Vote on Bills at AZVoices.gov
- How are the ideas sorted on the Activity tab?
- How do I interact with a topic?
- Where can I find my contributions?
- What's the difference between a comment and an idea?
- Why won't my entire comment show up?